MANAGEMENT SANITARIO E DIRITTO

Module ORGANIZZAZIONE AZIENDALE

The Business Organization Course aims to provide students with the knowledge necessary to understand the economic and production landscape, identifying the various organizational choices, with particular reference to organizational design theories and practices; the main structural models used in the business context; the external and internal determinants that influence organizational design decisions; the hard and soft variables that govern their functioning; the determinants of people's behavior within organizations; and the main tools available to businesses to measure and enhance their value. By the end of the course, students will have acquired the ability to analyze and diagnose organizational problems and developed adequate critical thinking skills, including through discussion of readings and case studies. The first part of the course will illustrate the basic concepts that serve as a key to understanding the economic landscape within which entrepreneurs operate, exploring the concept of the business as an economic agent, analyzing its nature, organization, strategic choices, and operation, and identifying the issues related to short- and long-term decisions. Finally, the course will provide the basic elements for understanding the organization of the healthcare sector, addressing not only theoretical principles but also — in a complementary manner — application aspects, through up-to-date and topical information on the issues of efficiency and effectiveness in healthcare service provision. Useful information on the healthcare institutional framework will be provided, with particular reference to the Italian one.

Teaching will be delivered through lectures, with the aid of concept maps and — where necessary — graphical demonstrations of key economic concepts and principles. Ample time will be given to student contributions. The teaching aids used during lessons will always be those available in the classroom.

No one, in particular.

Attendance is mandatory. Allowed absences must not exceed the percentage of the number of hours envisaged by the Degree Course Regulations.

The concept of Organization and its relevance within the company – H. Simon's delimited rationality – K. Weick and Sensemaking in Organizations: inferential processes and their applications in Healthcare – What, how and for whom to produce – The organization of the company in the presence of "scarcity" of resources and the frontier of production possibilities – The frontier of production possibilities in the healthcare sector, with the introduction of technologies – Health Technology Assessment (H.T.A.) – The problem of user "mobility" and "Patient engagement" – Social-welfare organizational models seen through the healthcare systems of Western countries – The mutualistic healthcare system – The National Healthcare System (S.S.N.) – Focus on the organizational evolution of the Italian National Healthcare System – The phenomenon of the "third party payer" and waste – Sources of financing of the Italian National Healthcare System – The private insurance healthcare system – The phenomenon of cream skimming and the current organizational choices of the company Healthcare Facing Low-Profit Healthcare Services – New Forms of Healthcare Financing: Health Savings Accounts – Corporate Organizational Models: Taylorism – Toyotism and Total Quality Management (T.Q.M.): Corporate Quality Management – ​​The Deming Cycle (P-D-C-A) and Continuous Improvement in Corporate Management – ​​Baumol and the Theory of Unbalanced Growth between the Private and Public Sectors. Organization in Private and Public Companies: Differences and Similarities after Legislative Decree 150/2009 – Quality in Healthcare: Professional Quality; Organizational Quality; “Perceived” Quality – Benchmarking – Reengineering – E-Health and the Various Interpretations of Digital Healthcare.

1. SORTINO A., Manuale di Organizzazione aziendale, Edizioni Giuridiche Simone, Napoli, Latest Edition.

or

2. ZANGRANDI, A. (a cura di), Economia e management per le professioni sanitarie, Mc Graw Hill, Milano, Latest Edition (only chapters 1-2-3-4-5-6-7-8).  

The chosen text must necessarily be integrated with the contents of the lessons and with the teaching materials distributed by the teacher.

The assessment will take into account the student's level of knowledge of the topics, inferential skills, analytical and synthesis skills, as well as the expressive form used in the presentation.

1 – H. Simon.

2 – K. Weick.

3 – Sensemaking.

4 – Production Possibilities Frontier.

5 – Health Technology Assessment (HTA).

6 – Healthcare Marketing.

7 – Healthcare Models and Systems.

8 – The Organization of Healthcare Services in Italy: Operation and Financing Systems.

9 – Hospital Economic Theory and Low-Profit Services.

10 – Benchmarking in Healthcare.

11 – Work Organization Models in Healthcare Companies and Healthcare Organizations.

12 – Corporate Quality Management.

13 – Continuous Improvement in Healthcare Management.

14 – Organization in Private and Public Healthcare Companies: Differences and Similarities.

15 – Benchmarking in Healthcare.

16 – E-Health and Information and Communications Technology (ICT) in Healthcare.